Do you support systems built by other companies?

Yes, we provide comprehensive support for digital platforms regardless of who originally built them. Our team has expertise across multiple CMS, e-commerce, and custom platforms.

What are your support hours and response times?

We offer standard support 9am–5pm and incident support 7am–11pm, both 7 days a week. Our AI-driven approach enables rapid response times and efficient issue resolution.

Which platforms do you support?

We support Optimizely, Umbraco, Contentful, Contentstack, Shopify, Commercetools, and various custom web applications. We also handle platform upgrades and migrations.

How do you monitor system security and vulnerabilities?

We provide constant monitoring of packages, versions, and vulnerabilities with immediate action on detected threats. Our proactive approach minimizes security risks and system downtime.

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Comprehensive Support for Your Digital Systems

Vanitech offers ongoing support for all solutions we deliver—including Optimizely, Umbraco, and other CMS or commerce platforms. Not satisfied with your current provider? We can help, even if your system was built elsewhere.

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Why Choose Vanitech?

Expert Support, No Matter Who Built Your System

Our team is experienced in supporting and maintaining digital platforms built on Optimizely, Umbraco, Contentful, Contentstack, and leading e-commerce frameworks. Whether your system was developed by Vanitech or another provider, we offer reliable, transparent, and responsive support to keep your business running smoothly.

We go beyond traditional support by offering:

Standard support available 9am–5pm, 7 days a week for all routine needs
Incident support available 7am–11pm, 7 days a week for urgent issues
Constant monitoring of packages, versions, and vulnerabilities—ensuring your systems are always up-to-date and secure
Immediate action on detected vulnerabilities or outdated dependencies, minimizing risk and downtime
Flexible, cost-effective plans—delivering premium quality without premium pricing
Customized AI integrated into every step of our support process, reducing costs and increasing quality, speed, and reliability
Support for all Vanitech-built solutions
Takeover and support for systems built by other companies
CMS, e-commerce, and custom web platforms
Performance, security, and feature enhancements

With Vanitech, you get a proactive partner who not only solves problems but also prevents them. Our AI-driven approach means you benefit from rapid response, continuous improvement, and a support experience that sets new standards for reliability and value.

Supported Platforms

We Support Leading Technologies

Optimizely

Expert support for Optimizely CMS and Commerce.

Umbraco

Maintenance and troubleshooting for Umbraco sites.

Contentful & Contentstack

Support for modern headless CMS platforms.

E-Commerce

Shopify, Commercetools, and custom commerce solutions.

Custom Solutions

Support for bespoke web applications and integrations.

Platform Upgrades & Migrations

Stay Current with CMS Version Upgrades

Need to upgrade your CMS? We specialize in Optimizely 11 to 12 migrations and updating Umbraco to the 16, ensuring your platform remains secure, supported, and feature-rich. Let our experts handle the complexity of version upgrades while minimizing disruption to your business.

Learn about our upgrade services

Ready to Experience Premium Support for Your Digital Systems?

Whether you're looking for ongoing support for your existing system, want to switch from your current provider, or need proactive monitoring to prevent issues before they impact your business, Vanitech's expert support team is ready to help.

Our AI-enhanced approach delivers faster issue resolution, continuous system improvements, and comprehensive protection against vulnerabilities—all while optimizing your operational costs without compromising on quality.

Contact us or email us at info@vanitech.com.au to discuss how we can support your digital platforms with our 7-day premium services.

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