Privacy Policy

Last updated: 11 July 2026

Vanitech Pty Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, contact us, request a quote, subscribe to updates, or work with us.

This policy is written for our website visitors, clients, prospective clients, suppliers, contractors, and other people who interact with Vanitech. It should be read together with our Cookie Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

• your name, business name, job title, and contact details;
• information you provide through forms, enquiries, consultation requests, email, phone, or meetings;
• project, business, website, system, hosting, support, billing, and service requirements you choose to share with us;
• technical information about your use of our website, such as browser type, device information, pages visited, approximate location, referral source, and analytics events;
• communications and records needed to manage quotes, contracts, projects, support requests, accounts, compliance, and business administration.

We generally collect personal information directly from you. We may also receive information from your organisation, a referral partner, a public business profile, a third-party service provider, or website analytics and security tools.

2. Why We Collect Personal Information

We collect, use, and hold personal information for purposes including:

• responding to enquiries and consultation requests;
• preparing proposals, quotes, scopes, and service recommendations;
• delivering website, CMS, ecommerce, integration, AI workflow, cloud, SEO, support, and related technology services;
• managing client relationships, accounts, payments, contracts, support, and administration;
• improving our website, services, marketing, security, and user experience;
• sending relevant business communications where permitted, with unsubscribe options where required;
• meeting legal, regulatory, tax, insurance, dispute resolution, and record-keeping obligations.

We do not sell personal information.

3. Website Analytics, Cookies, and Tracking

Our website may use cookies, analytics tools, performance monitoring, security tools, and similar technologies to understand how the website is used and to improve reliability, content, and marketing effectiveness. These tools may collect technical and usage information, including pages viewed, device and browser details, referral source, and approximate location.

You can manage cookies through your browser settings. Some website features may not work as expected if cookies are disabled. More detail is available in our Cookie Policy.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• technology, hosting, analytics, email, CRM, project management, payment, accounting, legal, insurance, and professional service providers;
• contractors, consultants, and delivery partners who help us provide services;
• your authorised representatives or people within your organisation;
• regulators, courts, law enforcement, or other parties where required or authorised by law;
• another party involved in a business restructure, merger, acquisition, or sale of business assets, subject to appropriate confidentiality controls.

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information in line with this policy and applicable law.

5. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps may include access controls, secure systems, backup processes, monitoring, staff or contractor confidentiality obligations, and review of third-party providers.

No internet transmission or electronic storage method is completely secure. We retain personal information only for as long as reasonably needed for the purpose it was collected, our business operations, dispute management, legal obligations, tax and accounting records, and backup or archival requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Accessing and Correcting Your Information

You may request access to personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete, out of date, irrelevant, or misleading. We may need to verify your identity before responding. In some circumstances, we may be unable to provide access or make a correction, but we will explain why where it is reasonable and lawful to do so.

7. Marketing Communications

If you receive marketing communications from us, you can opt out by using the unsubscribe method in the message or by contacting us. We may still send non-marketing communications about active enquiries, projects, accounts, support, service changes, or legal and administrative matters.

8. Data Breaches

If we become aware of a data breach involving personal information, we will assess the situation and take appropriate steps to contain, investigate, and remediate the issue. Where the Privacy Act 1988 and Notifiable Data Breaches scheme require notification, we will notify affected individuals and the Office of the Australian Information Commissioner.

9. Third-Party Websites

Our website may link to third-party websites, platforms, and services. We are not responsible for the privacy practices, content, or security of those third parties. You should review their privacy policies before providing personal information.

10. Complaints and Contact

If you have a privacy question, want to access or correct your personal information, or wish to make a complaint, please contact us:

Email: info@vanitech.com.au
Phone: +61 0405 016 771

We will review privacy complaints and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or business practices. The updated version will be published on this page with a revised last updated date.